How ordering works

Order cut-off

Place your order by 12pm (Perth time) the day before your delivery day. Orders after the cut-off go on your following delivery day.

Your delivery days

Deliveries run on set routes. Most metro Perth customers have one delivery a week on the day we run to their area, and some have two or more. Country and regional customers are dispatched on set days for their area.

We confirm your delivery days when your account opens. If they ever need to change, we give you notice. A public holiday can move a delivery within that week, and we will let you know.

Order size and freight

For metro Perth, $250 (excluding GST) is a guide for each order, not a hard minimum. Smaller orders can still be placed.

There is no freight charge on metro Perth orders: no delivery, freight or fuel surcharge. Freight for country and regional accounts is agreed with you when your account opens.

If a line is out of stock

We do not backorder. A line we cannot supply on the day is not supplied and not charged, and it is not sent later on its own. Just order it again for a later delivery.

Payment and credit

Your first order is paid on or before dispatch. After that we may approve a credit account, and you will hear from us in writing. On a credit account, payment is due 14 days from the invoice date.

Claims

Please check your delivery when it arrives. Tell us in writing about short delivery, visible damage, or a quality issue with chilled or frozen goods within 24 hours, and about anything else within 7 days of delivery.

A photo, the product, the quantity and the date code on the pack help us sort it out quickly.

Questions

Talk to your sales representative, email enquiries@bornorganic.au or call 08 9456 0988.

The full detail is in our Terms and Conditions and Privacy Policy. Not a customer yet? Apply for a trade account.