Born Organic Logo

Privacy Policy

Effective 21/10/2026. Born Organic Pty Ltd, ABN 54 735 789 455.

1. About this policy

Born Organic Pty Ltd ("Born Organic", "we", "us") is a wholesale food distributor in Western Australia. We supply businesses, and the personal information we hold is mostly about the people who own, run, buy for and pay for those businesses.

This policy explains how we collect, use, store and disclose personal information, and how you can see it, correct it or complain. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and credit information in line with Part IIIA of that Act.

2. What we collect

  • Business and contact details: names, roles, email addresses, phone numbers, and billing and delivery addresses.
  • Account application details: legal and trading names, ABN and ACN, entity type, accounts contact, receiving hours, delivery notes and carrier details.
  • Credit information: if you apply for a credit account, information about the business and its directors or guarantors from credit reporting bodies and trade referees, and information about how the account is paid.
  • Account and order history: what you order, invoices, payments, credits and claims.
  • Website login and use: your sign-in email, the cookies that keep you signed in, and technical details such as IP address, browser and pages visited.
  • Messages: anything you send us by email, phone or the contact form.

We collect it from you, from people at your business, from our sales representatives, and, for credit accounts, from credit reporting bodies and your trade referees. We do not need sensitive information, such as health information, and ask you not to send it.

3. Why we collect it and how we use it

  • To assess your application and open and manage your account.
  • To take, deliver and invoice your orders, and to handle claims, credits and recalls.
  • To assess and manage credit, and to collect amounts owed.
  • To run your website login and keep the site secure.
  • To tell you about products, prices and promotions. You can opt out at any time.
  • To meet our legal obligations, including tax, food safety and traceability.

If you do not give us the information we ask for, we may not be able to open an account or supply you.

4. Who handles it for us

We use these services to run the business and this website. Each handles personal information only to provide its service to us.

Credit reporting bodies
When you apply for a credit account, to obtain credit reports on the business and on any guarantors, and to share information about how the account is paid.
Where: Australia
MYOB (MYOB Exo)
Our accounting and ordering system. It holds your account, orders, invoices, statements and payments.
Where: Australia
Supabase
The database behind this website. It holds your website login, your application, and the orders you place online.
Where: Sydney, Australia
Vercel (hosting)
Hosts and serves this website, and keeps short-lived technical logs of requests to it.
Where: United States, with servers worldwide
Vercel Analytics
Counts page views and key steps such as applying or signing in, so we can see how the site is used. It does not use advertising cookies.
Where: United States
Cloudflare Turnstile
Checks that a form is being sent by a person and not an automated program. It reads technical details about your browser and device.
Where: United States, with servers worldwide
Resend
Sends the emails the website generates, such as application receipts and order confirmations.
Where: United States
Microsoft 365
Our email. Applications, messages and orders you email us, or send through this website, arrive in our Microsoft 365 mailboxes.
Where: Australia

We also share information with the carriers who deliver your orders, and with our professional advisers, debt collectors and authorities where the law requires or allows it. We do not sell personal information.

5. Information sent overseas

Some of the services above are based in, or store information in, the United States and other countries, as listed against each one. Before we use an overseas service we take reasonable steps to make sure it handles personal information in a way consistent with the Australian Privacy Principles.

6. Credit reporting

When you apply for a credit account, you consent to us obtaining credit reports about the business and any guarantors from credit reporting bodies, and to us exchanging information with them and with your trade referees, to assess the application, manage the account and collect overdue amounts. The credit terms themselves are in our Terms and Conditions.

You can ask a credit reporting body not to use your credit information for direct marketing, and not to use or disclose it for 21 days if you believe you are a victim of fraud.

7. Keeping it secure, and for how long

We protect personal information with access controls and encrypted connections. We keep account and transaction records for as long as tax and accounting law requires, usually seven years, and destroy or de-identify information we no longer need.

8. Seeing and correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it. We will respond within 30 days. If we refuse, we will tell you why in writing. You can update some contact details yourself, such as your phone number and accounts email, in your online account.

9. Questions and complaints

Contact us about anything in this policy, or to make a privacy complaint:

We aim to resolve a complaint within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy by posting a new version on this page. The effective date at the top shows when it last changed.